Pipeline — Sürükle-bırak satış hunisi, 360° müşteri profili ve lead scoring
Who Is This For?
Highlights
Our Clients' Results
Let the numbers speak, let results convince.
What is DCRM?
DCRM is a comprehensive customer relationship management (CRM) platform designed for sales teams and customer relations departments. Centralizing all customer interactions in one place, DCRM digitizes your entire sales process — from lead tracking to deal closure, email marketing to performance analytics.
Developed by Demircode, DCRM operates on a SaaS subscription model starting at 199₺/month, making enterprise-grade CRM accessible to businesses of all sizes.
Comprehensive Features
360° Customer Profile
View the complete interaction history for each customer on a single screen — contact details, past purchases, proposal history, meeting notes, email correspondence, and support tickets. Segment your audience by demographic, behavioral, and purchase-based criteria. Track the customer lifecycle in real-time and take the right action at the right moment.
Sales Pipeline Management
Track your sales opportunities stage by stage with a visual drag-and-drop pipeline interface. Enter estimated revenue, closing probability, and expected close dates; the system automatically generates weighted sales forecasts. Identify pipeline bottlenecks and take data-driven actions to shorten your sales cycle. Create multiple pipelines for different product lines or regions.
Email Marketing & Automation
Create bulk email campaigns, send segment-specific content, and track open/click rates in real-time with the integrated email marketing module. Set up drip campaigns to automatically send email sequences to leads. Maximize campaign success with personalized templates, A/B testing, and spam score monitoring. Configure behavior-triggered automated emails for birthdays, anniversaries, and purchase reminders.
KPI Dashboard & Reporting
Monitor sales performance instantly with a real-time KPI dashboard. Set monthly, quarterly, and annual targets and view achievement rates in graphs and tables. Automatically calculate critical metrics such as per-rep performance comparisons, product-based sales analysis, churn rate, and customer lifetime value (CLV). Generate customizable reports and share them via scheduled email delivery.
Mobile CRM Application
Access customer data, sales opportunities, and calendar events from anywhere with the mobile app optimized for field sales teams. Enter data in offline mode and auto-sync when connectivity is restored. Close deals on the spot with GPS-based visit tracking, mobile proposal creation, and digital signatures.
Integration Infrastructure
Seamlessly integrate with your ERP, accounting, e-commerce, and other business applications via REST API. Connect to popular platforms (Shopify, WooCommerce, Logo, Mikro) with pre-built connectors, manage centralized integrations through DGATE API Gateway, and enable real-time data synchronization with webhook support.
How DCRM Works
- Account Setup: Create your DCRM account in minutes, invite team members, and configure role-based permissions.
- Data Import: Bulk import existing customer data via Excel, CSV, or API. The system auto-maps fields and detects duplicate records.
- Pipeline Configuration: Define pipeline stages matching your sales process (e.g., Lead → First Contact → Proposal → Negotiation → Closed). Set automated actions per stage.
- Sales Tracking: Incoming leads are automatically added to the pipeline. Reps drag-and-drop opportunities between stages, logging notes and activities.
- Campaign Management: Build email campaigns, select target segments, and reach customers with scheduled sends.
- Analyze & Optimize: Monitor KPIs on the dashboard, identify bottlenecks, and optimize your sales strategy with data-driven decisions.
Technical Infrastructure
DCRM is an enterprise-grade SaaS solution built on .NET with a modern microservice architecture. It is designed with high availability, security, and scalability as top priorities.
- Platform: .NET 10, MSSQL, Entity Framework Core
- API: RESTful JSON API, GraphQL support, webhook integration
- Security: SSL/TLS encryption, JWT-based authentication, GDPR-compliant data storage
- Uptime: 99.9% SLA guarantee, automatic backups, disaster recovery
- Scalability: Auto-scaling infrastructure, CDN, Redis cache
- Mobile: Progressive Web App (PWA), iOS and Android native apps
Why DCRM?
Our Competitive Edge
- Locally developed CRM tailored for the Turkish market
- 24/7 technical support and training
- Affordable pricing starting at 199₺/month
- GDPR and KVKK-compliant data management
- Custom development and integration options
Tangible Benefits
- 25-40% increase in deal close rates
- 60% reduction in customer follow-up time
- 35% improvement in sales rep productivity
- 20% decrease in customer churn rate
- 80% time savings on reporting
Who Is It For?
DCRM suits any business that wants to manage customer relationships professionally:
- Small Businesses: Starter package for 1-10 person sales teams
- Mid-Size Companies: Cross-department coordination and centralized customer management
- Enterprises: Multi-team, multi-region, and multi-product line management
- Field Sales Teams: Full access on the go with mobile CRM
- E-Commerce Companies: Customer segmentation and marketing automation
Get Started Today
Elevate your customer relationships with DCRM. Try it free for 14 days and let our expert team prepare a personalized demo for you. Discover enterprise CRM starting at just 199₺/month.
How Does the Quote Process Work?
Request QuoteYour journey from inquiry to signed contract, step by step:
Fill the Form
Complete the online quote request form with your requirements.
Expert Review
Our experts analyse your request and prepare a tailored proposal.
Proposal Presentation
The prepared offer is presented to you via e-mail or a meeting.
Negotiation & Approval
Revisions are made if needed and the proposal is approved once agreed.
Contract & Kickoff
The contract is signed and the project or service is officially started.
Post-Purchase Process
Here is how your process unfolds step by step after purchase:
Project Manager Assigned
1 business dayAfter your order is confirmed, a dedicated project manager is assigned and an introductory meeting is scheduled.
Sales Process Analysis
3-5 business daysYour existing sales processes, customer segments and communication channels are analyzed.
CRM Configuration
5-7 business daysCRM system is configured according to your business processes, sales funnel and automation rules are created.
Data Migration & Training
3-5 business daysYour existing customer data is migrated to the system and comprehensive usage training is provided to your team.
Go Live & Support
1-2 business daysCRM system goes live, intensive support is provided in the first week and optimization suggestions are offered.
Modules
Included Modules
Add-on Modules
Kredi Kartı ile Ödeme
Havale/EFT ile Ödeme
Teklif ile Süreç
FAQ
Yes, DCRM has a native mobile app for iOS and Android. Your field teams can access it from anywhere.
An unlimited number of customizable sales stages and pipelines can be defined in DCRM.
The base plan includes 10,000 emails per month. This limit can be increased with the additional email marketing module.
Yes. DCRM provides bidirectional integration with DERP ERP. Customer, quote, order, invoice, and payment data auto-synced. API-based integration with Logo, Mikro, Netsis, and SAP also available.
Yes. Native iOS and Android app for field customer visits, quote creation, activity logging. GPS check-in/check-out, offline mode support, visit photos and forms.
Lead scoring automatically assigns points based on demographic (industry, company size, position) and behavioral (email opens, website visits, form fills) criteria. High-scoring leads are prioritized for sales team assignment.
Click-to-call from CRM, auto customer card popup on incoming calls (screen pop). Call log, duration, and outcome auto-recorded. Integration with Asterisk, 3CX, and cloud PBX systems.
DCRM's forecast engine analyzes pipeline data, historical performance, and win probabilities. Accuracy is proportional to pipeline data quality; regularly updated pipelines achieve 80%+ accuracy.
Yes. Customers can create support requests via web form, email, or phone. SLA-based response time tracking, auto escalation, knowledge base, and CSAT/NPS surveys included.
Yes. In all DCRM projects, source code, database, API documentation, and all development outputs are 100% yours. No vendor lock-in.
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